Refund Policy

Last updated: May 3, 2026

This Refund Policy applies to all products, programs, and services ("Services") purchased from Northbound Group LLC ("Northbound Group," "we," "us," or "our"). By completing a purchase, you agree to the terms set out below.

1. General Principle

Because our Services are predominantly digital and delivered immediately upon purchase or enrollment, all sales are generally considered final. The exceptions and conditions described below apply.

2. 14-Day Refund Window

You may request a full refund within fourteen (14) calendar days of your initial purchase if all of the following conditions are met:

• the request is submitted in writing to contact@northboundgroupllc.com within the 14-day window;
• you have not substantially accessed, downloaded, completed, or otherwise consumed the Services or related digital materials;
• the purchase is not explicitly designated as non-refundable at the point of sale (e.g. discounted, time-limited, or custom programs).

3. Non-Refundable Items

The following are not eligible for refunds:

• Services that have been substantially accessed, downloaded, or completed;
• products or programs explicitly marked as non-refundable or final-sale at the time of purchase;
• recurring subscription fees for billing periods that have already begun;
• fees paid for services rendered, advisory time, or completed engagements;
• payments made more than 14 days prior to the refund request.

4. Subscriptions and Recurring Payments

You may cancel a recurring subscription at any time. Cancellation will stop future renewals; it will not retroactively refund fees paid for the current or past billing periods unless required by applicable law.

5. How to Request a Refund

To request a refund, send an email to contact@northboundgroupllc.com from the email address used for the original purchase, including:

• your full name;
• the date of purchase and order or invoice reference;
• the product or service purchased;
• a brief explanation of the reason for the request.

We will review the request and respond within ten (10) business days.

6. Approved Refunds

Approved refunds will be issued to the original payment method. Processing time depends on your bank or payment provider and typically takes between 5 and 14 business days to appear on your statement.

7. Chargebacks

We encourage you to contact us before initiating a chargeback. Filing a chargeback without first attempting to resolve a dispute may result in suspension of your access to the Services and recovery of associated costs.

8. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase will govern that purchase.

9. Contact

For refund requests or questions about this policy:

Northbound Group LLC
30 N Gould St, Ste N
Sheridan, WY 82801, United States
Email: contact@northboundgroupllc.com